Overview
At Craft Labs, your satisfaction is important to us. Please read our return and refund policy carefully:
- Damaged Product:
If you receive a damaged item, contact us within 48 hours of delivery.
➤ You must send a video proof of the unboxing and damage.
- Custom Printed Items:
For custom 3D printed products, we only provide a refund if the item is damaged on delivery.
➤ No return or replacement is available for custom prints.
- Refund Process:
Once we verify the damage, your refund will be processed to your original payment method within 3–7 business days.
📩 For help, contact us at: customcraftlabs@gmail.com
Additional non-returnable items:
- Gift or custom made products.
-> To complete your return, we require a receipt or proof of purchase.
->Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Product with few usage sign (*only applicble for non custom products)
Refunds
Once your product inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to bank account , within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
we does not provide exchange for gift or custom product. Only refund if custom have geniune problem
Need help?
Contact us at 8487932822 for Questions related to Refunds and Returns.