Overview
At Craft Labs, your satisfaction is important to us. Please read our return and refund policy carefully:
Damaged Product:
If you receive a damaged item, contact us within 48 hours of delivery.
➤ You must send a video proof of the unboxing and damage.
Custom Printed Items:
For custom 3D printed products, we only provide a refund if the item is damaged on delivery.
➤ No return or replacement is available for custom prints.
Refund Process:
Once we verify the damage, your refund will be processed to your original payment method within 3–7 business days.
For help, contact us at: customcraftlabs@gmail.com
Additional non-returnable items:
- Gift or custom made products.
-> To complete your return, we require a receipt or proof of purchase.
->Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Product with few usage sign (*only applicble for non custom products)
Refunds
Once your product inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to bank account , within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
we does not provide exchange for gift or custom product. Only refund if custom have geniune problem
DETAILED OVERVIEW :
We offer refund / exchange of products (non custom products) within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.